Cardeals – Frequently Asked Questions For Enterprise Customers

Buyer protection
Safe shopping
Easy returns and refunds
Free shipping worldwide

Are you an Enterprise customer? Contact us to build a plan that fits your needs.
What is a report?
A report is what you see when you click into an individual listing– the winning bid or current high bid, auction sales history, photos, and comparable vehicles. Here’s an example that’s unlocked.

What is a search?
You can search for a vehicle by Year, Make, Model, VIN, or Lot Number in the search header. There are also a number of filters to narrow down your results. Here is what the search interface looks like.

How many vehicles are available for searching?
We currently have 30,710,547 sold vehicles. This includes most U.S. and Canadian salvage auctions from 2018 onward. It also includes U.K. and Dubai auctions starting in 2018 and some auctions going back as far as 6 years. Over 100,000 vehicles are added each week.

Do you also have active auctions?
Yes, we have most active salvage auctions held in the United States, United Kingdom, Canada, and Dubai. We also have sold vehicles and pending vehicles including winning bids and vehicle history.

What are comparable sold vehicles?
These are vehicles that are the same year, make, model, and have the same type of damage. These are located at the bottom of each report and provide you with examples of what similar vehicles are selling for. Here is a screenshot from our example report.

What is your proprietary seller analysis?
We have an algorithm that’s really accurate at predicting if a vehicle is being sold by an Insurance Company or Third Party seller. We consider the vehicle sales history, sales details like reserve prices and winning bid history, and an analysis of the images.

Do my reports rollover to the next month if I don’t use them up?
Yes, they do! The DIY plan works like a phone plan with rollover minutes. Your reports rollover while your membership is active. If you decide to cancel, you lose your reports just like minutes on a phone plan. For individuals that want to keep their reports, you have the ability to switch to the Hit and Run plan for just $19.

Are there any catches to your 14-day satisfaction guarantee?
Our policy is to treat others as we would want to be treated. Most of our customers are thrilled with the app. We’d love for you to be thrilled too. If for some reason you are not satisfied with the app; we’ll take care of you. Read more about our satisfaction guarantee here.

Can I purchase a report on just one vehicle?
Yes! We sell individual reports for less than the cost of a membership. To find the vehicle, use the search at the top of the homepage.

How do I cancel a subscription?
We offer easy self-service cancellations on our website by visiting the account preferences page.

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • You receive the wrong item
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
  • Other exceptional circumstances outside the control of cardeals.hostifi.us

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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